www.ourchurchvideos.com is dedicated to helping our clients learn how to best utilize our service to grow their on-line presence. When your organization first starts working with OCV, we consult with your organization staff and walk them through the ins and outs of our service. We ask that you contact your organizations staff first to seek guidance from them.|
If they are unavailable, please contact us directly by emailing us at firstname.lastname@example.org or by calling 334-502-1132. Our staff will either answer your questions immediately, setup a support call or respond to your email in an efficient manner.
Frequently Asked Questions
1. What types of files can be uploaded? .asf, .avi, .flv, .divx,.mpg, .mp4, .wmv, .qt, .mov and more
2. How long can videos be? OCV does not limit the length of your
videos. We do recommend that your files are under 200mb in length,
but it is not a requirement. In general we do not recommend
extremely long videos. Most Internet viewers will not watch the
entire video when it is much longer than 15-20 minutes. To reduce
the file size of your videos, please export them to 320x240 prior
to uploading your video. Reducing the dimensions of your videos
will allow you to upload your videos faster.
3. How should I use the Channels? Channels can be customized by your
organization. When you upload a video, it is recommended that you
upload the video to 1-3 channels. This helps users find your video
by searching within the custom channels.
4. What are Groups? Groups are formed by users within your custom
video library. Users can upload and share videos to your group.
Groups can be setup to allow anyone to join or can be setup to
require invitation first. Most organizations DO NOT use groups.
5. I uploaded a video and I do not see it, what happened? Every video
that is uploaded to your video library must be approved by your
administrator. An email is created and sent to your admin for each
video that is uploaded. Your video will not show up until the
video has been approved. This helps prevent inappropriate videos
from being displayed in your library.
For any other help questions, please contact us. Thank your for using www.ourchurchvideos.com